Contact us

PSSap contact details for information about your super, your member login, member account or if you need to change your contact details.

Local callers

1300 725 171

Overseas callers

+61 2 4298 6030

Member enquiries

PSSap member enquiry form

Other enquiries

Local fax

1300 364 144

Overseas fax

+61 2 4253 6122


PSSap Locked Bag 9300
Wollongong NSW 2500

Operating hours

8.30am - 6.00pm, Monday to Friday (Australian Eastern Daylight Time)


More information

If you have a complaint


1300 725 171



1300 364 144


PSSap Complaints Officer
Locked Bag 9300
Wollongong NSW 2500

If you are still not satisfied

Please contact the Superannuation Complaints Tribunal (SCT) which is an independent arbitrator set up by the Australian Government to resolve superannuation member complaints. You can lodge your complaint to SCT free of charge if you are dissatisfied with PSSap’s response or PSSap cannot resolve your situation within 90 days.


1300 884 114




+61 3 8635 5588


Superannuation Complaints Tribunal
Locked Bag 3060
Melbourne VIC 3001

Freedom of information requests

You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry from above. We will provide copies of your own information to you free of charge.

You can view or download information about Super & investments or forms & publications from our website.

Information on how to submit an FOI request can be found on the Commonwealth Superannuation Corporation website.

Webmaster feedback and suggestions

PSSap welcomes your feedback; this website is designed to help you make sense of your scheme and retirement planning needs. Knowing what you think helps us to continually improve the site, its content and structure in order to meet your needs. If you wish to provide feedback, please email

Fraud reporting

If you are aware of an incident or activity which you suspect is fraudulent, please contact our call centre directly or alternatively you can email CSC at

Please note you are under no obligation to provide your name when giving us this information.